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Logistics and Service Coordinator

Austin, TX 78730

Posted: 09/24/2024 Employment Type: Direct Hire Industry: Project coordinator Job Number: 20698 Pay Rate: 60000-70000

Job Description


Mattson Resources has an exciting opportunity for a Customer Service Coordinator with a growing company in the Maritime industry.

What the company offers:
  • Top-notch training
  • Base salary plus generous bonus
  • Excellent Benefits
  • 401k
  • Vacation, Sick, and PTO
  • Awesome company culture
  • Growth opportunity

Responsibilities:
  • Heavy emphasis on customer contact and service
  • Responsible for customer relations by effectively addressing customer needs.
  • Ensure that all information received from line/agency regarding cargo is accurate and complete.
  • Monitor shipments before they arrive.
  • Coordinate with Port Authorities, Governmental and Regulatory Agencies to ensure availability or services, and compliance with tariffs and regulations.
  • Work with U.S. Coast Guard when inspections or hazardous documents are requested.
  • Coordinate the delivery of break bulk cargo with Line or Agency, trucking companies and related departments.
  • Coordinate various inspections and surveys to be conducted on dock.
  • Work with U.S. Coast Guard, Customs, or USDA when inspections or hazardous documents are requested. Coordinate with yard operations and Line for off-dock movement and seal changes.
  • Instruct customers on how to use website and VRU automated system.

EXPERIENCE
  • Minimum 3 years customer care with an emphasis on logistics
  • High School Diploma
  • College credits or undergraduate degree a plus 

 

Meet Your Recruiter

Kelly Nelson

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