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Call center manager
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Repair Technician - Customer Support / Irvine
Job Description
Job Title Repair Technician - Customer supportÂ
Respiratory care / Medical Device Company Work Schedule - Monday - Friday onsite, 7:00 - 3, 7:30 - 3:30, 8 - 5 / flexibleÂ
Irvine – 6 month+ contract position, need additional head count to support new product launches. Â
Salary - $ 55,000 - $65,000 DOEÂ
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- Open to candidates right out of Tech school w/certificate or candidates with Minimum 2+ years of equipment repair experience or associate degree with a Tech/engineering emphasis. Â
- Strong technical problem-solving skills
- Strong presentation skills
The Repair Technician will provide technical and training support for use of Company products to ensure compliance with quality and regulatory standards and customer satisfaction. This role will report to the Service Center Manager.
Responsibilities
- Provide customers with technical support, training, and information to ensure equipment is maintained, operated, and functioning correctly to maximize customer satisfaction.
- Complete repairs on Company’s equipment and verify equipment performance to ensure repairs conform to product requirements and comply with regulatory standards.
- Respond to customer inquiries (email, phones) regarding frequently asked questions and problems, the availability and pricing of part, manuals, and spares to ensure customer satisfaction.
- Assist with field corrections by providing technical assistance, advice, and training to ensure products meet regulatory compliance.
- Inspect, repair and test returned goods from customers and initiate complaint process where appropriate to ensure equipment is operational and compliant.
- Support sales staff responding to technical inquiries to facilitate the provision of effective customer service.
- Develop a strong understanding of Healthcare’s product portfolio.
- Will be required to assist with the shipping and receiving of devices that need repairs.Â
 Education and Experience Requirements
- Open to candidates right out of Tech school w/certificate or candidates with Minimum 2+ years of equipment repair experience or associate degree with a Tech/engineering emphasis
- Strong technical problem-solving skills
- Strong presentation skills
- Strong verbal and written communication skills
- Knowledge of equipment management standards
Meet Your Recruiter
Randi Carlson
Principal, Strategic Staffing,- Executive Search
As a partner with Mattson Resources, my focus is Executive Search and Business Development. My passion is People and building client - candidate partnerships. My joy is understanding our client’s company culture and the scope of each search request to make a perfect hire. I thrive to be a trusted resource to both my client and candidate. On-boarding top tier clients and working with career professionals to assist them in their job search has been a rewarding career. Mattson opened in 2007 with 5 employees, we have expanded our services and currently offer 5 specialty recruiting Divisions, Executive Search, Engineering, IT, Accounting, Office Professional and Skilled Technical. It brings me much joy and satisfaction to be recognized as one of Orange County’s top Search firms year after year!